Under the Virgin Islands Law, The Commission is authorized to supervise and regulate the Cable Television Service and rates of every cable television company, or system operating within the Territory. The Commission may terminate or revoke a franchise if the operator fails to comply with the terms of its franchise agreement. Under Federal Law, the Public Services Commission's ability it regulate rates for cable service and equipment is limited to the basic service level, associated equipment and installation charges, and the Commission must approve such rates if they are calculated in accordance with the rules of the Federal Communications Commission (FCC).
Complaints by any subscriber as to the operation of any cable television service, system or company may be filed in writing with the Public Services Commission. If you have a complaint regarding your cable television provider, please visit our consumer page to file your complaint on line. The Commission within 30 days of the receipt of the complaint shall report in writing to the subscriber to the disposition or status of the complaint.